Abacus offers a full range of packaged service options for effective implementation and quick time-to-go-live, as well as post-go-live services to maximize the benefits of the solution over its extended lifecycle.
Our packaged deployment approach allows our clients to leverage the rich out-of-the-box content of the solution and focus the deployment on training the team, personalizing key data, and preparing end users for go-live. These packages are available for best-practice Helpdesk and Service Desk functionality, as well as for a list of additional processes and functionalities that help them derive value from the whole span of Abacus Cloud technology. We offer a combination of onsite delivery and remote activities for effective knowledge transfer.
Web-Based Services to Increase Process Effectiveness
Abacus offers its Cloud customers subscription to web-based ongoing deployment and administration services that are accessible in self-help mode through our Customer Portal. Cloud services help increase process effectiveness so that you can reach the full value of your SaaS deployment. They include footprint extensions such as deployment of new processes and functionalities, as well as typical Solution Administration activities. Request fulfilment leverages the best combination of Abacus functional and technical experts.
Cloud Strategy and Best Practice Process Deployment
For customers who need to customize SaaS processes, Abacus provides a full range of services using our ITSM/ITIL experts and our rapid deployment methodology. Our Service Center works closely with Operations and Development teams to optimize processes from a post-go-live perspective.
Our Cloud offerings include: